Privacy Policy & Website Terms

We respect your privacy

Factory One Pty Ltd: ABN 85 628 793 082 (‘Factory One’, ‘we’, ‘us’ or ‘our’) respects your privacy. We are committed to protecting the Personal Information of all users and visitors to this website: www.factoryone.com.au (‘Website’). We are also committed to protecting the Personal Information of all individuals we interact with in the conduct of our business, including but not limited to our clients, employees, prospective employees, business contacts, and third party service providers.

Overview

This Privacy Policy sets out the basis on which we collect, use, store and disclose your Personal Information and sets out your rights to access the Personal Information we collect and store about you, and how you can contact us about our privacy practices.

By ‘Personal Information’ we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth) (‘Privacy Act’).

This Privacy Policy supports the Australian Privacy Principles contained in the Privacy Act. It outlines our approach to privacy and how we endeavour to protect your Personal Information. This Privacy Policy applies when you visit, browse, access, sign up foror use the services, features, contact/request forms or functions offered on our Website, and in relation to Personal Information we may otherwise collect when you interact with us in the conduct of our business.

By visiting, browsing, accessing, signing up for or using the services, features, contact/request forms or functions offered on our Website, or when you otherwise interact with us in the conduct of our business, you indicate that you have read, understood and accept this Privacy Policy and you agree to abide by it.

You also consent to the collection, use, storage and disclosure of your Personal Information as detailed in this Privacy Policy. You do not have to consent to Factory One collecting, using, storing and disclosing your Personal Information, however if you do not do so, or if your Personal Information cannot be verified, we may not be able to provide you with the services, benefits or features you have requested, engage or do business with you, or provide you with a personalised experience on our Website.

You should read this Privacy Policy in conjunction with our Terms and Conditions, which are provided on this Website.

What Personal Information we collect

The type of Personal Information we collect from you depends on the context in which you interact with us. Personal Information we collect may include your:

  • Full name, date and place of birth, address(es), telephone number(s), electronic address(es) and other contact details.
  • Business name, ABN and ACN.
  • Demographic information, such as your suburb, postcode, preferences and interests.
  • Communications, enquiries or interactions with us.
  • Your login details for social media sites, including user name and password.
  • Any other information you supply to us.

We may collect information about your use and interaction with our Website to protect you from fraudulent activities and to prevent your Personal Information being exploited. Accordingly, we may collect technical information from your computer, mobile, tablet or other device/technology to identify any malicious, fraudulent, illegitimate or illegal activities.

On occasion, you may provide us with, and we may collect from you, Personal Information relating to a third party, such as in providing us with details of referees for employment purposes. In such cases, it is your responsibility to ensure those individuals are aware of, read, understand and accept this Privacy Policy.

How we collect Personal Information

Factory One collects Personal Information from you using lawful and fair means. Personal Information we collect from you directly, includes when you:

  • Visit, browse, access, sign up for or use the services, features, contact/request forms or functions offered on our Website.
  • Submit your Personal Information on our Website.
  • Sign up to our marketing communications.
  • Contact us by telephone, email, mail or in person.
  • Contact us or submit your Personal Information through our social media and blog pages.
  • Participate in a survey or submit feedback.
  • Enter a competition or promotion.
  • Interact with us, our third party service providers or suppliers in any manner relating to the conduct of our business.
  • Are employed or apply for employment with us.

We may obtain Personal Information about you from third parties, related companies, credit reporting bodies, identity verification services and publicly or commercially available sources, for the purpose of complying with applicable laws.

We may obtain Personal Information if you participate in a competition or promotion, which is conducted by us directly or through a third party service provider.

If you are employed or apply for employment with us, we may obtain Personal Information about you directly or from third parties such as recruitment agencies, employment agencies and referees. Further, we may require you to provide us with a National Police Check.

How we use Personal Information

We use Personal Information to:

  • Supply you with the services, benefits or features you have requested.
  • Identify clients and provide support.
  • Communicate with you regarding our services, benefits or features you have requested.
  • Contact you by telephone, email messaging, mobile messaging (SMS/MMS), mail or any other forms of contact you supply to us.
  • Carry out accounting, billing and administrative functions.
  • Process authorised financial transactions.
  • Resolve disputes and troubleshoot problems on our Website.
  • Deliver targeted marketing communications about our services, benefits or features, including direct marketing.
  • Inform you of competitions, promotions, offers or additional benefits.
  • Invite you to participate in our events or surveys.
  • Conduct market research.
  • Market and promote our business, products, services, benefits or features. If you submit comments on our Website about our services, you consent for us to use your comments on our Website and any other marketing collateral, in which we will identify you only by your first name.
  • Notify you of service, security, privacy and other updates relating to our Website.
  • Manage, support, improve or develop our business.
  • Undertake statistical and analytical functions.
  • Consider you for employment at Factory One.
  • Monitor, measure and improve satisfaction of our services.
  • Measure activity, improve and develop our Website.
  • Facilitate the process involved in enabling a sale or merger, if Factory One is sold to or merges with another company.
  • Conduct fraud monitoring, detection and prevention activities.
  • Satisfy our legal and regulatory obligations, including with our third party service providers and suppliers.
  • Protect our lawful interests, investigate and prevent potentially illegal activities.
  • Comply with applicable laws.
  • Pursue our legitimate business interests and as is reasonably necessary in the conduct of our business.

Factory One does not buy or sell Personal Information.

How we store and protect Personal Information

We store Personal Information in electronic form on our internal database, which is held on our online server. We also store Personal Information with third party service providers, including CRM system providers; project management providers such as Monday; and storage providers such as Google Drive and Dropbox.

We do not store credit card or payment information on our servers.

Your Personal Information is subject to access controls. Our authorised administrator users have full access to Personal Information. All other Factory One employees and our third party service providers have restricted access to Personal Information, limited to a need-to-know basis depending on the function or job they perform and the services they provide to you.

We may combine or link Personal Information we already hold about you to other Personal Information we collect about you.

We take reasonable physical, technical and administrative safeguards to store your Personal Information safely and protect it from misuse, interference, loss, unauthorised access, modification or disclosure. Examples include monitoring Factory One employees to their access to Personal Information and auditing our third party service providers to ensure their access to Personal Information is limited to a need-to-know basis depending on the function or job they perform.

We retain your Personal Information if we are providing you with services, benefits or features you have requested. We may retain your Personal Information after we cease providing you with our services, benefits or features for the purposes of complying with legal, taxation, accounting and financial reporting requirements and for monitoring, detecting and preventing fraudulent or illegal activities. We retain data in line with limitation periods and obligations required by applicable laws. If your Personal Information is no longer required, we take reasonable steps to ensure it is not compromised. In such circumstances, we securely destroy or permanently de-identify your Personal Information, unless we are required to retain the information under applicable laws.

No data transmission or storage system is guaranteed as entirely secure. Irrespective of our reasonable precautions to protect your Personal Information, we cannot take responsibility or guarantee the security of any Personal Information you send to or receive from us. We are not liable for any misuse, interference, loss, unauthorised access, modification or disclosure of your Personal Information. Any Personal Information you transmit to us is at your own risk.

How we disclose Personal Information

Factory One will only disclose Personal Information as outlined in this Privacy Policy or as otherwise notified to you at the time of collection. We may share Personal Information with:

  • Our related companies, employees and third party service providers.
  • Our payment processor, Stripe. The manner in which Stripe discloses Personal Information can be found in Stripe’s Privacy Policy. We strongly recommend you review Stripe’s privacy policy.
  • Our service providers, suppliers and professional advisors who assist in the conduct of our business, such as development or hosting of our Website, credit reporting, fraud prevention, identity verification, marketing and promotion, market research, statistics and analytics, customer service, debt recovery, legal, accounting, auditing, business consulting or technology services.
  • Referees you have nominated when applying for employment with us.
  • A company intending to acquire, invest or merge with us.
  • Other parties where you have provided your express consent or direction.

We may disclose Personal Information with third party service providers or other parties located overseas, in the United States, United Kingdom, India and Philippines.

We will disclose Personal Information to law enforcement, government authorities or other third parties, as authorised by applicable laws or in circumstances permitted by the Privacy Act. For example: in response to a subpoena, court order, or other legal obligation; where we have reasonable grounds to suspect unlawful activity or misconduct of a serious nature is being, or may be engaged in; or where we reasonably believe that disclosure is necessary to prevent fraudulent or illegal activities relating to Factory One’s services, benefits or features.

Cookies

We use cookies to improve and personalise your experience on our Website and provide you with a better service. Cookies are an industry standard and used by most websites. Cookies make our Website more user friendly by allowing our web applications to customise their operations to you. Cookies store information about your preferences and do not personally identify you as the user.

We may use cookies to collect statistical information relating to your use of our Website, which include: your IP address; your geolocation; the date and time you access our Website; pages you have accessed; how you were referred to each page and time spent on each page; your carrier/operating system; and your browser type.

Most web browsers are set up to automatically accept cookies. Cookies can be managed by accessing the settings in your browser. You can set your browser to refuse cookies, unless cookies are needed to safeguard our Website or to prevent fraudulent activities. However, if you refuse cookies you may be prevented from taking full advantage of our Website and we may not be able to provide you with the services, benefits or features you have requested.

By visiting, browsing, accessing, signing up for or using the services, features, contact/request forms or functions offered on our Website and agreeing to this Privacy Policy, you consent to us placing and storing cookies on your browser for the purposes outlined in this Privacy Policy.

Google Analytics

Factory One uses Google Analytics, a web analysis service, to collect, monitor and analyse information about users and visitors to our Website. Google Analytics transmits and stores our Website’s traffic data to Google servers in the United States. Google Analytics provides us with reports which assist us in understanding our Website’s usage and traffic. Google Analytics does not personally identify you as the user or correlate your IP address with any other data held by Google.

You can refuse the use of Google Analytics by setting your browser to disable cookies used by Google Analytics. However, if you refuse cookies used by Google Analytics, you may be prevented from taking full advantage of our Website.

By visiting, browsing, accessing, signing up for or using the services, features, contact/request forms or functions offered on our Website and agreeing to this Privacy Policy, you consent to Google processing data about you in the manner described in Google’s Privacy Policy and for the purposes outlined in this Privacy Policy.

Links to external websites

This Website may contain links to external websites. These external websites are not in our control and are not subject to this Privacy Policy or our Terms and Conditions. We are not responsible for Personal Information you may provide whilst visiting external websites. We strongly recommend that you make your own enquiries as to the privacy policy and terms of external websites.

Our Website may link to social media sites. If you choose to ‘like’ or ‘share’ information from our Website through social media sites, we strongly recommend you review the privacy policy of those sites. If you have an account with a social media site, that site may link your visits to our Website with Personal Information.

Marketing communications

Factory One may send you marketing communications, including direct marketing by telephone, email messaging, mobile messaging (SMS/MMS), mail or any other forms of contact you supply to us.You may opt out of receiving marketing communications by notifying us using the details in the Contact section below, by clicking the unsubscribe link in our email messages or as indicated in our mobile messages (SMS/MMS).

Accessing, correcting and updating Personal Information

You can contact Factory One to access, correct, or update Personal Information we hold about you. If you request access to Personal Information, we will endeavour to make it available to you within 30 days, unless giving access is unlawful or we are subject to restrictions or we are required to process your request earlier under applicable laws.

It is important your Personal Information is accurate and current. Please keep us informed if your Personal Information changes. We will take reasonable steps to ensure Personal Information we collect, use, store and disclose is correct, current and complete.

If you request to correct or update Personal Information, we will correct, update, or, if we consider it more appropriate, note your request for amendment of Personal Information on your record.

You can access, correct or update Personal Information by using the details in the Contact section below.

To access, correct or update Personal Information you must verify your identity by providing your full name, address and contact details, together with 100 points of identification.

Complaints

If you have a complaint about the way we handle your Personal Information, you can contact us using the details in the Contact section below. We will consider your complaint and take all reasonable steps to remedy any issues. We will endeavour to respond to you within 30 days. If you are not satisfied with the outcome of your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner.

Contact

If you have any questions about this Privacy Policy or the way in which we handle Personal Information, or you would like to access, correct or update your Personal Information, or if you have a complaint, please contact us in writing on the details below:

The Privacy Officer
Factory One Pty Ltd
29 Allen Street, Wolli Creek NSW 2205
info@factoryone.com.au

Updates to this Privacy Policy

This Privacy Policy was last updated on 22 November 2018 and replaces any other Privacy Policy published by us to date. We may alter, amend, modify or otherwise update this Privacy Policy from time to time by updating this page. Updates will be effective immediately upon publication on this Website. You should check this page from time to time to make sure you are aware of any updates. By continuing to use our Website after publication of any updates, you accept this Privacy Policy as altered, amended, modified or otherwise updated.

Website Terms & Conditions

Introduction

This website: factoryone.com.au (‘Website’) is operated by Factory One Pty Ltd: ABN 85 628 793 082 (‘Factory One’, ‘we’, ‘us’ or ‘our’) and is offered to all users (‘you’ or ‘your’) on the Website Terms and Conditions (‘Website Terms’) set out below.

Agreement between you and us

Your use of this Website constitutes your agreement with these Website Terms. By visiting, browsing, accessing, signing up for or otherwise using any part of this Website or any of its content, and the services and information offered on this site, you acknowledge and agree that you have read, understood and accept to be bound by these Website Terms.

Website content

The content contained on this Website includes:

  •  Information about us and our services.
  •  Information about general topics, including website development, search engine optimisation, search engine marketing, social media management and email marketing.
  •  Contact or request forms, allowing you to submit enquiries or obtain various website reports.
  •  Articles about marketing, digital media, technology and other topics relating to our services, industry or general topics of interest.
  •  Our contact information.

We take proper care and precaution to ensure that the content provided on this Website is accurate and up to date.

We reserve the right to alter, amend, modify or suspend this Website or its content, partially or entirely, in our absolute and sole discretion, from time to time, without notice to you.

Links to external websites

This Website may contain links to external websites which you may access at your absolute and sole discretion. Links to external websites are for information purposes only. Factory One does not control these external websites and does not make any warranties or representations about the accuracy, availability, reliability, completeness, contemporariness or relevance of content on these sites. We do not endorse and are not responsible or liable for the content on these sites or any associated organisation, operator, product, service or advertising. You should make your own enquiries in this regard. External websites linked on this Website are not subject to these Website Terms or to our Privacy Policy, accordingly, you should check the terms and conditions and privacy policy contained on external websites.

Limitation of liability

Factory One does not make any warranties or representations about this Website or its content, including its accuracy, availability, reliability, completeness, contemporariness or relevance of information for your purposes. All content, information, resources and other material offered on this Website are provided on an ‘as is’ basis without any warranties or conditions of any kind, whether express or implied.

All content, information, resources and other material made available on this Website is done so on the understanding that we have not been engaged to provide you with our services. All content, information, resources and other material offered on this Website is intended for general use only, and does not constitute advice, nor does it consider your personal or business circumstances, objectives, requirements or obligations. Before relying or acting on the information on this Website, you should carefully evaluate the accuracy, availability, reliability, completeness, contemporariness or relevance of information for your purposes and consult an appropriate professional for advice specific to your circumstances.

To the full extent permitted by applicable laws, we do not guarantee or accept any legal liability arising from or connected to the accuracy, availability, reliability, completeness, contemporariness or relevance of content, information, resources and other material contained on this Website or any external websites linked to this site.

The opinions and views expressed on this Website’s blog and on any social media linked to this Website reflect the personal opinions and views of the individual author and not the opinions or views of Factory One.

Factory One does not make any warranties or representations that this Website or any external websites linked on this site are free from vulnerabilities, viruses, defects or other harmful components that may damage your own computer system, nor dowe guarantee secure or uninterrupted access to this site.

By accessing, using, viewing, or browsing any part of this Website, you acknowledge and agree that Factory One is not liable to you or any third party for any direct, indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, use, data, goodwill, or any other intangible losses arising from or connected with the use, performance or reliability of this Website, delay or inability to use or rely on this Website, unauthorised access to this Website, alteration of any transmission of data and any other matter related to this Website, its content or any external websites linked to this site. You also acknowledge and agree that we are not liable for any alterations, amendments, modifications or suspension of this Website or its content.

You assume full responsibility and indemnify Factory One from all liability or expenses which may arise from all kinds of claims, actions, proceedings, suits, judgments, losses, damages, litigation costs, and legal fees incurred by you or any third parties.

Use of this Website

You acknowledge and agree that you will only use this Website for lawful purposes and in accordance with all applicable local, state, national and international laws, rules, and regulations.

You acknowledge and agree to use this Website in a manner which does not damage, incapacitate, circumvent security, place unreasonable burden or otherwise disrupt the operation of this site, nor interfere with any other party’s use of this site.

Further, you acknowledge and agree to take the necessary precautions to ensure the process you use to access this Website does not expose you to vulnerabilities, viruses, defects or other harmful components that may damage your own computer system.

The contact information provided on this Website is strictly for professional purposes. You agree that you will not use contact information provided on this Website including email addresses, phone numbers and street address for unsolicited communications. You also agree that you will not use our Website contact or request forms, or any other contact mechanisms provided on this Website for unsolicited communications.

Intellectual property

Factory One owns or licences all intellectual property featured or displayed on this Website, unless otherwise indicated. We reserve all rights in relation to intellectual property.

Use of this Website and its content is for personal use only. Except as may be otherwise indicated on this Website, you are authorised to view, play, print and download content contained on this Website for personal, informational and non-commercial purposes only.

Except as permitted by applicable laws, you must not use, replicate, reproduce, publish, license, convey, distribute, transmit, transfer, display, perform, create derivative works from, alter, modify or sell any part of this Website or its content without our prior express written consent.

Trademarks

The words ‘Factory One’ and its logo are trademarks of Factory One Pty Ltd. Use of these trademarks is strictly prohibited without our prior express written consent. This means you must not use, replicate, reproduce, republish, upload, post, license, transmit, transfer, distribute, create derivative works from, alter or modify our trademarks in any way.

The names, logos or badges of any other organisations and/or their associated products or services contained on this Website may be trademarks of their respective owners and are used under license with their consent.

Severability

If any part of these Website Terms is deemed invalid or unenforceable, then those parts may be severed and the other parts of these Website Terms remain unaffected and continue in full force and effect.

Governing law

This Website, its use, and content are governed by the laws of New South Wales, Australia. You acknowledge and agree that the courts of New South Wales have exclusive jurisdiction to settle any claim or dispute which may arise out of or in relation to this Website or these Website Terms.

Privacy Policy

Factory One respects your privacy and is committed to protecting your personal information. You should read these Website Terms in conjunction with our Privacy Policy, which is provided on this Website.

Updates to these Website Terms

These Website Terms were last updated on 22 November 2018 and replace any other Website Terms published by us to date. We reserve the right to alter, amend, modify or otherwise update these Website Terms in our absolute and sole discretion, from time to time, without notice to you. Updates will be effective immediately upon publication on this Website. You should check this page from time to time to make sure you are aware of any updates. By continuing to use this Website after publication of any updates, you agree that you have read, understood and accept to be bound by these Website Terms, as altered, amended, modified or otherwise updated.